發文作者:kahoo | 四月 5, 2008

大快人心


Responses

  1. 咁都得? 真是BBC咯! // March 27, 2008 at 7:48 am

    咁都得? 真是BBC!

    -08年最新流行網絡語言

  2. http://www.wforum.com/newspool/articles/headline/114115.html

  3. Waiting on-hold is no fun. You wait and wait and wait on-hold forever.

    How about the many “Push 1″ “Push 2″ “Push 3″ “Push 4″ “Push #".

    On-hold messages are patronizing, irritating and intrusive. On-hold music are boring.

    Well done, BBC Radio.

  4. 我討厭打電話的時候被迫稍等.

    等等等等等等等等等等等等等等等等等等等等等等等等等等等等等等等等等等等等等等等等等等等等

    跟著被人 cut 線.

  5. 全球震惊
    中国突然公开实战部署状态东风-31A洲际导弹
    [组图]

    http://www.wforum.com/specials/articles/07/38227.html

  6. 全球震惊!

    首见DF-31X夜间发射[ 组图]

    http://www.wforum.com/specials/articles/07/38198.html

    首见DF-31X夜间发射

  7. Time is too slow for those who wait, too swift for those who fear, too long for those who grieve, too short for those who rejoice, but for those who love, time is eternity. (Henry Van Dyke)

    For those who love being put on hold and love to wait, time is eternity. Good Luck.

  8. 有啲公司會好啲,會俾一個”估計你要等幾耐幾耐”既訊息.

    但通常大部份公司都無.

  9. 這種惡作劇絕不應該!找人報復也得找對對像。那位女接線生又不是害你要等的人,她也只是在那裏工作,為何帳要算到她的頭上呢?加上又不是好笑,比起十多年前軟硬的玩人技両可謂差天拱地。真想不到竟是出自英國BBC電台!亦叫人懷念軟硬的抵死玩電話節目呢!

  10. 個人經歴最誇張, 破哂紀碌嘅體驗:

    1. 杯耳 Express苦: 一朝早連續不斷三次, 頭兩次 put 我 on hold 廿分鐘之後收線, 第三次亦好冇禮貌咁想收線
    2. Pri吻屎: Automated attendant 接聽之後足足等咗一個鐘之後突然收線
    3. Ontario Ministry of 唔知乜嘢 Registry: 40 分鐘
    4. A耍電腦: 半個鐘之後自動收線, 再打之後有位完全乜都唔識嘅低B人接電話, 接完之後再 put 我 on hold 廿分鐘之後再聽過。

    所以而家咪講少喇, 用 Skype 嘅 Internet-to-phone 打, 戴住個有線或無嘅 headset, 點等都再唔驚啦。 就算屋企其他無線電話, 都一定要有 speakerphone 功能, 人哋一 put 我 on hold 嘅我就擺低電話用 speakerphone, 一路做其他嘢一路等就再唔怕等、等、等、等、等、等、忍、忍、忍、忍、忍、忍、啦!

  11. Poor customer telephone service also includes:

    • You have to repeat the same information to different members of staff.

    • The inability of customer service staff to answer questions and offer helpful advice.

    • You have to wait and wait and then finally talk to someone who does not have a clue.

    • A lot of “Who promised you that?" or “We never said that" or “Who did you talk to?" or maybe “That person doesn’t work here anymore and…"

    • For your hold music, press 1 for rock and roll, press 2 for country, press 3 for classical. If you pressed 1, now press 1 again for The Beatles, press 2 for The Rolling Stones, press 3 for The Seekers or if you pressed 2 then press 1 again for Willie Nelson and press……"

    Companies do not recognize that time is important to customers.

  12. The amount of time you have to spend waiting for a customer service is directly proportional to the number of complaints received by the company.

  13. Insider interview: B.L. Ochman, professional complainer
    http://www.cbc.ca/consumers/market/files/services/complaining/bl.html#top

    OCHMAN: No, I never pick up the phone. I really think the phone is an ineffective way to complain. I always go right to the top and I always let it filter back down to where it should be handled to begin with.

    When you use the phone, other people have the ultimate weapon: they can hang up on you… And there’s no record that you called. So it’s best to write a letter…

  14. Insider interview: Tammy Bailey on customer service call centres
    http://www.cbc.ca/consumers/market/files/services/complaining/bailey.html

  15. 足球迷兄:
    Gunners 只可迫和Liverpool, 氣數已盡﹐唉﹗
    其實Liverpool陣容唔差﹐唔明點解去唔到阿一阿二﹐係唔係要抄Benitez呢?

  16. ”People don’t want to communicate with an organization or a computer. They want to talk to a real, live, responsive, responsible person who will listen and help them get satisfaction.”

    – Theo Michelson, State Farm Insurance

  17. wenger 兄:

    Liverpool 最大問題是排陣大混亂,經常星期美點,Benitez 責無旁貸,今季利記只望保著第四位,明年有機會打歐聯便算了。星期二歐聯第二回合,利記主場再戰阿仙奴便會打眞軍了,不過還是對阿仙奴有信心,估計會小勝而入四强。英超錦標會是曼聯與車路士之爭,阿仙奴會專心爭歐聯。

  18. Oh yeah~

  19. I should not watch that in the office…now the rest of ppl in my office stare at me.


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